Tenant FAQs

Once your application is approved, you'll need to promptly submit a deposit to reserve the property. Upon receipt, we'll remove the listing from the market and hold it for you.

At move-in, you'll need to pay the first month's rent and the security deposit. The last month's rent is not required upfront and will be due at the end of your tenancy.

Applicants must be 18 years or older to apply. Please review our qualification criteria for more detailed information.

Yes, the security deposit is refundable. During your lease signing appointment, a leasing agent will explain the terms and conditions for receiving a full refund.

A cosigner may be necessary if you have a low credit score or limited credit history. Cosigners can also help if you need to increase the total income on your application to meet our qualification standards.

You can easily apply for our properties through our website. Visit [insert Rentvine link] to start your application process.

We strongly encourage online rent payments through your tenant portal. This method is free and convenient. We prefer online payments over in-office transactions.

If you wish to add a pet, please notify us through your tenant portal. In most cases, you'll need to sign a pet addendum. Once approved, you can welcome your new pet to your home!

We cannot alter leaseholders during an active lease term. Any changes to the lease, including adding or removing roommates, must be addressed at lease renewal.

When your lease is nearing expiration and you plan to move out, please notify us through your online tenant portal.

All maintenance requests should be submitted online through your tenant portal. If approved, we'll arrange for repairs. The property owner is typically responsible for major systems like heating, cooling, hot water, and plumbing. Tenants are responsible for any damages they cause. Please note that not all maintenance requests may be approved